Privacy Policy & Cookies

Here at Kingfisher Therapies, we aim to treat you with the utmost respect and that extends to how we process and store any identifiable data we hold. The GDPR (General Data Protection Regulations, 2018) has recently replaced the 1998 Data Protection Act, to ensure that any personal information that we gather is handled and protected correctly.
What data do you hold?
From the moment you enquire, whether it be with our contact form, email or phone call, we are collecting simple bits of information (eg. your name, address, contact details, reason for your visit and basic medical data). Any personal details taken within the initial consultation, and further information within the sessions as the treatment progresses is logged and stored securely, to enable us to look back over session notes to help us give you the very best treatment we can.

Is my information still confidential?
Absolutely. Any information you give us, on the phone, via email or text, or in person, is strictly confidential and is securely held. We do not pass on, nor discuss, any personal details with any third party.
We are obliged by the GDPR regulations to ensure your confidentiality is upheld at all times. Of course, you may still discuss your treatment with whoever you please!

How is my information stored?
All your confidential data is stored securely with paper session notes held in a locked cabinet.
Our work mobile is accessible only by fingerprint recognition or password, and any text messages and emails, if keeping is required, are printed and then deleted.

How long do you keep my data?
Your information will be kept for 8 years from your final session, in line with the CNHC regulations, of which Nick is a registered member. All records for children under the age of 17 must be kept until their 25th birthday. If the child is 17 upon finishing treatment, their data will be held until they reach 26 years old.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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